Refund policy

For online store purchases, you can return an item for a refund or exchange by following these steps:

1. Request a Return or Exchange: Complete our Return or Exchange Request form with your order number, the item you would like to return, and the reason for your return or exchange.

Once your request has been reviewed, we will email you your Return Authorization (RA) number and return instructions. Please do not ship your return until you receive your RA number.

2. Return Window: Items can be returned within 30 days of delivery. For Christmas gifts purchased after October 15th, the return window is extended to January 15th. Items must be unworn, in new condition, and have all original tags attached.

Christmas stockings and ornaments are seasonal items and are not eligible for return or exchange after December 25th. The extended January 15th holiday return period does not apply to these items.

3. Shipping Costs: Customers are responsible for shipping items back to us. For exchanges, Lost Horizons will cover the shipping cost of sending the replacement item to you. If the return is due to a defect that was present when the item was received, we will cover shipping costs both ways.

Please use a carrier that provides tracking information and proof of delivery, as you are responsible for the product until we receive it.

Refunds will be issued to the original method of payment and processed within 15–20 business days once we receive and inspect the returned item. Processing times may vary depending on your financial institution.

If you have any questions or need further assistance, please contact our customer service team at sales@lhknitwear.com.