Lifetime Guarantee
As part of our commitment to slow fashion and sustainability, Lost Horizons offers a Lifetime Guarantee on all new sweater purchases.
COVERAGE
Lost Horizons proudly offers a limited lifetime warranty on all our wool items, ensuring they remain free from manufacturing defects for the lifetime of the product. This warranty covers:
- Seam integrity
- Button and zipper functionality
- Major lining flaws
EXCLUSIONS
This warranty does not cover:
- Damage caused by improper care, such as machine-washing items labeled as HandWash only of labeled Dry Clean only
- Accidental damage, including rips, tears, stains, and burns
- Damage caused by moths
- Damage resulting from misuse, abuse, or neglect
- Alterations or modifications made to the product
CLAIMS PROCESS
- Evaluation: Customer must send in a warranty claim with clear pictures of the defective item at sales@lhknitwear.com. Our quality assurance team will evaluate the item to determine if it meets the criteria for manufacturing defects.
- Inspection: Once our team has validated the warranty claim, customers must send the item to our inspection center. Please note the customer is responsible for all shipping costs.
- Repair or Replacement: If the item is covered under this warranty, we will repair it free of charge. If a repair is not possible, we will replace the item with the same or a comparable item.
